Refund Policy

1. General Policy

At Seal (Desicon Platform), we strive to ensure our services meet the highest standards of reliability. By subscribing to our services, you agree to the terms outlined in this Refund Policy. All fees are non-refundable unless otherwise explicitly stated in this policy or required by law.

2. Subscription Cancellations

You may cancel your subscription at any time through your account dashboard. Upon cancellation, your account will not be billed for subsequent cycles, and you will retain access to the platform until the end of your current paid billing period.

We do not provide prorated refunds or credits for any partially used subscription periods.

3. Exceptional Circumstances

While standard subscription fees are non-refundable, we may issue full or partial refunds at our sole discretion under the following circumstances:

• Billing Errors: In the event of a duplicate charge or a charge processed after a verified cancellation request.
• SLA Breaches: If the platform experiences extended downtime that constitutes a breach of our published Service Level Agreement (SLA).
• System Malfunctions: If a documented failure of the Seal platform directly results in quantifiable disruption to your services, subject to internal review.

4. Promotional Credits

Promotional credits hold no cash value and cannot be exchanged for a refund. If an account is closed or terminated while possessing an active credit balance, those credits are forfeited.

5. Contact Us

To submit a refund request based on the criteria outlined in Section 3, please contact our billing team at support+seal@desicon.ai. Please include your workspace ID, the date of the charge, and a detailed explanation of your request. We aim to process all requests within 3-5 business days.